---
title: Configuring Company Information Step
description: Configure your AI Agent's company information by adding business details, contact methods, and knowledge base documents to help the agent provide accurate and relevant responses.
---

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# Configuring Company Information Step

### 🔍 Overview

The **Company Information** step provides the AI Agent with the information it needs to represent your business accurately during calls. This includes the following: 

- Company details
- Business context
- Contact information
- Knowledge base documents

Providing accurate and complete information helps the AI Agent answer customer questions more effectively and share the correct contact details when needed.

---

### Section 1: 🏢 Company Details

These fields provide the AI Agent with basic information about your business.

![Company Information EN](https://support.maqsam.com/hs-fs/hubfs/Knowledge%20Base%20Images/Artificial%20Intelligence/AI%20Agent%20Studio/Company%20Information%20EN.png?width=500&height=305&name=Company%20Information%20EN.png)

| **Field** | **Required** | **Description** | **Tips** |
| --- | --- | --- | --- |
| **Company Name** | ✅ Yes | The name of your company (e.g., "Maqsam") | 💡 This name may be communicated during calls, so make sure to write it correctly. 💡 To improve pronunciation, and the company name to the pronunciation dictionary and adjust it  if needed.  |
| **Company Website** | Optional | Your company's website URL (e.g., "www.maqsam.com") | 💡 Enter the website without (https://) |
| **Business Context** | ✅ Yes | A description of your products, services, and what customers should know about your business. This is the agent's "knowledge" about your business. | 💡 Write the Business Context in plain, conversational language. 💡 The more detail you provide, the more accurately the AI Agent can answer customer questions. |

---

### Section 2: 📞 Contact Details (Optional)

Contact details can be shared by the AI Agent when needed, particularly when the **Escalate by Sharing Contact Methods** action is configured.

![Contact Details EN](https://support.maqsam.com/hs-fs/hubfs/Knowledge%20Base%20Images/Artificial%20Intelligence/AI%20Agent%20Studio/Contact%20Details%20EN.png?width=500&height=160&name=Contact%20Details%20EN.png)

| **Field** | **Example** |
| --- | --- |
| **WhatsApp Number** | +971 50 123 4567 |
| **Contact Email** | support@example.com |
| **Phone Number** | +971 4 123 4567 |

---

### Section 3: 📚 Knowledge Base (Optional)

Knowledge Base documents provide the AI Agent with additional information to help answer customer questions more accurately.

| **Action** | **Description** | **Tips** |
| --- | --- | --- |
| **+ Add Knowledge Base** | Link existing Knowledge Base documents to the AI Agent. Click this button to browse and select documents from your **Knowledge Base library**. | 💡 Linking a Knowledge Base gives the AI Agent access to FAQs, product documentation, policies, and other reference materials. 💡 Make sure your documents are clear and well-organized.  💡 Supported file formats: PDF, DOCX, TXT, MD, PPTX, CSV, JSON, and XLSX.  |

#### How to Add a Knowledge Base Document

1. Click **+ Add Knowledge Base**.
2. A window will open showing all previously uploaded **Knowledge Base documents**.
3. Select an **existing** document by checking its box, or upload a **new** document.
4. Once the document is **ready**, check the box next to the document and click **OK** to link it to the AI Agent. 
   
   ![Add KB Step 4 EN](https://support.maqsam.com/hs-fs/hubfs/Knowledge%20Base%20Images/Artificial%20Intelligence/AI%20Agent%20Studio/Add%20KB%20Step%204%20EN.png?width=500&height=333&name=Add%20KB%20Step%204%20EN.png)
5. If the document status changes to **Failed**, upload the file again.   
   ![Add KB Step 5 EN](https://support.maqsam.com/hs-fs/hubfs/Knowledge%20Base%20Images/Artificial%20Intelligence/AI%20Agent%20Studio/Add%20KB%20Step%205%20EN.png?width=500&height=203&name=Add%20KB%20Step%205%20EN.png)
6. Once all required fields are complete, click "**Next**" to proceed.

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